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GUARANTEED SAFE & SECURE CHECKOUT

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FAQ'S

Deliveries

Delivery is FREE on all equipment. Gym flooring deliveries are £39 when you spend under £250 or FREE when you spend £250 across store on flooring or Equipment. Exclusons Apply.

Delivery times vary depending on your location and the product ordered. Typically, deliveries take between 2-5 business days.

Yes, once your order has been dispatched, you will receive a dispatch email with a tracking number and a link to track your order. Please note that not all services are tracked. Details about tracking will be on your dispatch email.

We do not currently offer same-day delivery, but we are working to provide faster delivery options in the future.

Returns

We offer a 30-day return policy on all our products. Items must be returned in their original condition and packaging, unused and has not been assembled.

To return an item, please contact our customer service at info@superstrong.co.uk for return instructions.

Yes, the customer is responsible for return shipping costs unless the item is defective or incorrect.

Returns are processed within 7-14 business days of receiving the returned item.

Yes, you can exchange an item within 30 days of purchase. Please contact our customer service for exchange instructions.

Payments

We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal, Google, Apple Pay, Shop Pay and more.

Yes, we use secure encryption technology to protect your payment information.

Yes, please contact our customer service on info@superstrong.co.uk and we will send you an invoice with our BACS details.

Yes, we offer KLARNA and Clearpay at check out and also business finance through our partners at Kennet Leasing. Please contact us at info@superstrong.co.uk for more details on business finance.

No, currently we only accept one payment method per order.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your order.

If your tracking number isn’t working, please contact our customer service at info@superstrong.co.uk for assistance.

If your order has not yet been dispatched, you may change the delivery address by contacting our customer service. If the order has already been dispatched, you can still change but you may incur a re-delivery charge.

Yes, you will receive email updates at each stage of the order process, from confirmation to dispatch.

If your order is delayed, please contact our customer service team for assistance.

Commercial & Bulk Orders

Yes, we offer discounts for bulk orders. Please contact us at info@superstrong.co.uk for more details.

Yes, we offer commercial accounts for gyms and fitness centers. Please contact our sales team for more information.

Yes, we offer customization options for bulk orders. Please reach out to us for specific requirements.

Lead times for bulk orders vary depending on the product and quantity. Please contact us for an estimated lead time.

Yes, we offer installation services for commercial orders. Please contact our team for more information.